These Booking Terms & Conditions (“Terms”) form your agreement with Luxury Sassy Escapes Ltd (trading as Luxury Sassy Cruises and Luxury Sassy Escapes), company number 16514714, registered address: 4 Barn Close, Radlett, England, WD7 8LN, and apply to all bookings for holidays, cruises, and related travel services.

Please read carefully. These terms, together with your confirmation invoice, form a binding contract.

Nothing in these Terms limits your statutory rights as a consumer.

1. Website Accuracy

1.1 All prices on our websites or marketing are subject to availability and change at any time.

1.2 Prices are not confirmed until we receive confirmation from our principal/supplier. If prices change after you book, you may accept the new price or cancel for a full refund.

1.3 There is no “cooling off period” for travel bookings. Your contract is binding once you pay your deposit

2. Your Holiday Contract

2.1 You contract directly with the travel supplier (“Supplier”) named on your confirmation. We act as an agent and accept no responsibility for their acts or omissions.

2.2 The Supplier’s Terms & Conditions apply to your booking in addition to ours and are available upon request.

2.3 These Terms are governed by English law and the courts of England and Wales unless you reside in Scotland or Northern Ireland.

2.4 “You” includes the lead passenger and everyone on the booking.

2.5 The lead passenger is responsible for payment and must be over 18 and authorised to accept these terms for all travellers.

3. Booking Confirmation

3.1 Calls may be recorded for training, monitoring, and accuracy.

3.2 At booking, all details will be confirmed and a deposit will be taken. A booking confirmation is emailed within 24 hours. For flight-inclusive holidays, an ATOL Certificate is issued. You must check all details (names must match passports, travel dates, cities, etc.). Notify us of any errors within 48 hours; corrections after that may incur charges.

3.3 You must check your confirmation and report errors within 48 hours, noting whom you reported them to. After that, we may be unable to correct issues or may charge a correction fee.

3.4 If any passenger will be 24+ weeks pregnant on return, notify us before booking. Airlines/cruise lines may refuse carriage for pregnancies of 28+ weeks.

3.5 If anyone in your party has a medical condition or disability that may affect your travel, you must provide full details before booking. We may require a doctor’s certificate.

3.6 If we cannot reasonably accommodate your needs or if undisclosed information comes to light, we may cancel your booking and treat this as a cancellation by you.

3.7 Special requests (room types, dietary needs, etc.) should be made at booking. We will try but cannot guarantee requests. They do not form part of the contract.

3.8 Carriage of infants under 2 is subject to the carrier’s own conditions, available on request.

4. Your Financial Protection

4.1 All package holidays are fully protected financially.

4.2 Flight-inclusive packages are protected by our ATOL (Air Travel Organiser’s Licence). You will receive an ATOL Certificate setting out your protection.

4.3 In the event we cannot provide services due to insolvency, another ATOL holder may step in, or you may claim under the ATOL scheme. If so, you assign your rights to the Trustees of the Air Travel Trust.

4.4 Non-flight packages are protected by a trust account managed by the Travel Trust Association.

5. Your Holiday Price & Payment Terms

5.1 A non-refundable deposit (amount specified at booking) is required to secure your holiday.

5.2 For “Low Deposit” promotions, the balance of the deposit will be due as advised.

5.3 The full balance is due 14–26 weeks before departure, as specified. Failure to pay may result in cancellation and charges (see Clause 7).

5.4 For bookings made within 14 weeks of departure, full payment is required immediately.

5.5 Payment methods: Direct Debit, Bank Transfer, Debit/Credit Card.

5.6 You agree to pay all sums by the due date. Late or non-payment may result in cancellation and loss of monies.

6. Changes to Your Booking

6.1 If you wish to make changes (e.g. names, dates, accommodation), contact us in writing. Changes are subject to Supplier policies and availability. Fees may apply.

6.2 All amendment requests must be from the lead passenger. Additional costs (seasonal pricing, admin fees) may apply and must be paid before changes are processed.

6.3 If changes are not possible and you do not wish to keep your booking, it will be treated as a cancellation (see Clause 7).

6.4 If you deviate from your confirmed itinerary after departure, you do so at your own risk and cost.

7. If You Cancel Your Holiday

7.1 Cancellations must be made in writing by the lead passenger.

7.2 Charges:

• Until balance due date: loss of deposit

• After balance due: up to 100% of holiday cost

7.3 We reserve the right to charge a cancellation fee of up to £150 per person, which will be held as a credit valid for 12 months.

7.4 Supplier charges may also apply and will be detailed in writing.

7.5 Part cancellations (e.g. reducing passenger numbers) may affect the price for remaining travellers.

7.6 If your cancellation is covered by travel insurance, you may be able to reclaim these charges.

7.7 If “unavoidable and extraordinary circumstances” (war, terrorism, serious health risks, natural disaster) occur at your destination and the Foreign, Commonwealth & Development Office advises against travel, you may cancel for a full refund.

7.8 On cancellation, all discounts, gifts, or credits are forfeited.

8. If We Cancel or Change Your Holiday

8.1 We may need to change or cancel your booking. We reserve this right at any time.

8.2 Unavoidable and Extraordinary Circumstances (see above) may result in cancellation/changes without compensation.

8.3 If we cancel (other than for non-payment), you can accept an alternative (with a refund if lower value) or a full refund. In some cases, compensation applies.

• 98 days: Nil

• 43–98 days: £20pp

• 29–42 days: £30pp

• 8–28 days: £40pp

• 0–7 days: £50pp

No compensation for Force Majeure.

8.4 If we can’t provide a significant proportion of your trip after departure, we’ll offer suitable alternatives or compensation.

9. Changes by Us

9.1 All changes are notified in writing.

9.2 Minor changes (e.g. airline, ship, accommodation of equal or higher standard) do not entitle you to cancel or claim compensation.

9.3 Major changes (e.g. airport, significant schedule shift, downgrade) entitle you to accept, choose an alternative, or cancel for a full refund (plus compensation, if due).

9.4 If you do not reply within the specified period, we will assume you have cancelled and issue a refund.

10. Prompt Assistance

10.1 If you experience difficulty while travelling, contact us or the supplier immediately. We will offer prompt, appropriate assistance, but are not liable for costs unless caused by us.

10.2 We may charge for assistance if the issue was caused by you.

11. Curtailment

11.1 If you return home early for reasons not caused by us or Force Majeure, no refund will be made for unused services, but you may be able to claim on your insurance.

12. Identity of Carrier/Flights

12.1 Under EU Regulation 2111/2005, we must tell you the airline operating your flight(s). Any changes will be notified promptly.

12.2 The airline’s Conditions of Carriage apply, which may limit liability. You must check in at least 3 hours before departure. We are not responsible for costs if you fail to do so or for schedule changes.

13. Flight Delays, Missed Arrangements & Travel Info

13.1 If you or any member of your party miss your flight or other transport arrangement, it is cancelled, or you are subject to a delay of over 3 hours for any reason, you must contact us and the airline or other transport supplier concerned immediately. We will provide you with reasonable assistance in these circumstances. Where a delay is not caused by us, our employees, or sub-contractors, our assistance is limited to helping you locate refreshments, accommodation, and communications, but not covering the costs. Some airlines or transport suppliers may provide refreshments or accommodation, and you should claim these directly with them. We are not liable for any additional costs, fees, or charges you may incur in these situations.

13.2 Please note: Certain air carriers may be subject to operational bans within the European Union or the United Kingdom for safety reasons. The most current list of banned airlines is maintained by the relevant authorities and may change from time to time. If you have concerns about your airline, please contact us or your airline directly for up-to-date information before travelling.

13.3 Under UK and EU law, you may have rights in certain circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation, or delay to flights. Full details of these rights will be publicised at airports and are also available from airlines. If the airline does not comply with these rules, you should complain to the Civil Aviation Authority (www.caa.co.uk/passengers) or the relevant authority. Any reimbursement in these cases is the responsibility of the airline and does not automatically entitle you to a refund from us. If you make a claim for compensation from us instead, you must assign your rights against the airline to us at the time of payment of any compensation to you. Please note, a flight delay or cancellation does not automatically entitle you to cancel or alter other travel arrangements, even if they are linked to your flight.

14. Force Majeure

14.1 We are not liable for delays/failures due to events beyond our control: war, terrorism, pandemics, natural disasters, strikes, government restrictions, etc.

14.2 Cruise ships may change routes/schedules at the captain’s discretion for safety, comfort, or operational reasons. No compensation is due for such changes.

14.3 Certain travel arrangements may be affected as a result of the United Kingdom’s exit from the European Union. This could include changes to flight routes, access to ports and airports, passport/visa requirements, or other travel formalities. We will do our best to advise you of any confirmed changes that affect your booking. However, as these matters are outside our control, we will not be liable for any impact or costs arising from changes due to Brexit. Where possible, we will seek to provide suitable alternative arrangements or refunds.

15. Insurance

15.1 You must purchase suitable travel insurance (medical, cancellation, repatriation, baggage, pre-existing conditions, cruise cover if applicable) before travel.

15.2 Proof of insurance may be required before ticketing.

15.3 It is your responsibility to check your policy covers your needs.

15.4 If you cannot produce evidence of insurance, we may refuse your booking or you may be denied boarding.

16. Excursions, Activities & Tours

16.1 Excursions or tours booked locally are not part of your package and are governed by the local operator’s contract.

17. Star Ratings

17.1 The star ratings shown for hotels, ships, or other accommodation are assigned by local suppliers and may not match official or international rating standards. Standards can vary significantly between countries and suppliers. If you have concerns about the quality or rating of your accommodation, please raise them with us as soon as possible - ideally while you are on your trip—so we can try to help.

18. Passport, Visa, Immigration & Vaccination Requirements

18.1 You are responsible for checking and fulfilling all passport, visa, health, and immigration requirements for your trip.

18.2 For UK domestic travel, specific photographic ID is required – ask us for details.

18.3 Most countries require passports valid for 6+ months after return. Check with the UK Passport Office:

gov.uk/browse/citizenship/passports

18.4 Special requirements apply for the USA (e.g. machine-readable passports):

uk.usembassy.gov

18.5 Check up-to-date travel advice at gov.uk/travelaware. If you cancel because you cannot obtain required documentation, normal cancellation terms apply.

18.6 Non-UK/EU passport holders should check requirements with relevant embassies or consulates.

18.7 We are not liable for any losses or denied travel due to non-compliance with passport, visa, or health requirements. You agree to reimburse us for any losses/fines due to your failure.

19. Behaviour

19.1 You and your party must behave respectfully and not cause distress, damage, or danger to others or property. Disruptive behaviour may result in immediate termination of your holiday without refund. You are liable for all damages or losses.

20. Data Protection

20.1 We use your personal data as needed to fulfil your booking and as required by law.

20.2 Data may be shared with suppliers and authorities (including outside the EEA, where protections may differ).

20.3 For more information, see our Privacy Policy.

21. Our Liability to You

21.1 We are liable for providing your booked services, except where failures are due to:

• Your actions/omissions

• Unconnected third parties

• Force Majeure

21.2 If we can’t provide a significant part of your package, we will offer alternatives or compensation as appropriate.

21.3 Our liability is limited by relevant international conventions.

21.4 Liability for personal possessions is limited to the insurance excess.

22. Complaints

22.1 If you experience a problem, report it immediately to the supplier or our representative. If not resolved, contact us as soon as possible.

22.2 Formal complaints must be submitted in writing within 28 days of return to

[email protected].

22.3 You may also use the European Commission Online Dispute Resolution platform: ec.europa.eu/consumers/odr.

23. Sassy Luxe Club Loyalty Program

23.1 The Sassy Luxe Club loyalty program is governed by its own terms and conditions, available at:

https://luxurysassycruises.com/sassy-luxe-club-terms

23.2 Any rewards, points, upgrades, or benefits related to the Sassy Luxe Club are subject solely to those separate terms and are independent of your main booking contract.

23.3 By joining or using the Sassy Luxe Club, you agree to those separate terms.

24. Applicable Law

24.1 These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts unless you reside in Scotland or Northern Ireland.

Last updated: 20 June 2025

This document covers all bookings made with Luxury Sassy Escapes Ltd and its trading divisions, and references the separate Sassy Luxe Club loyalty program terms for complete legal coverage.

Company registered in England & Wales. Registration numbers available on request.